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... providing the most efficient, effective solutions

The FIRST suite of software systems use the latest proven technologies to provide solutions for the information industry in the following areas:

First LMS

 

A number of optional plug-in applications are available for each system including:

FIRST  continues to work closely with our clients to develop software solutions that match their changing business environment and, where possible, achieve seamless delivery of an organisation's enterprise systems.

FIRST Library Management System (LMS)

FIRST LMS is a Library and Information Management System designed to match the specific needs of special Libraries of all sizes.

FIRST LMS comprises the following components:

FIRST Administration
Windows-based client application used by information professionals to maintain the FIRST LMS database.

 

FIRST OPAC (Online Public Access Catalogue
Web-based application used by a Library's end-users to search the FIRST LMS database from their desktops via an organisation's intranet or over the Internet.
 

FIRST Messaging
Messaging system that delivers messages based on defined data conditions via email, fax and web publication.
 
 FIRST Schema
Purpose-built, fully relational database including table, field and trigger definition.

FIRST Single Person Library (SPL)

A single user packaged version of FIRST LMS is available for small single person libraries.

Both the cost and installation of FIRST SPL are specifically designed for libraries with minimal resources.

FIRST SPL includes an easy to follow installer requiring minimal technical knowledge and does not require installation of any additional software.

FIRST Knowledge Management System (KM)

 

FIRST Content Manager
Windows-based client application used by information professionals to manage and maintain your knowledge database.
 

FIRST Web Desk
Web-browser desktop used by your internal and external users to search your knowledge database, add documents and comments, as well as receive messages and access targeted information services and products.
 

FIRST Knowledge Agent
Messaging system that delivers a range of knowledge-based alerting services directly to the FIRST KM Web Desk or via email. This agent scans your knowledge database for resources or events that match each individual user's knowledge profile.
 

FIRST Security Monitor
Security system that allows you to restrict access to knowledge resources to specific users or groups of users. The security monitor also allows you to identify any potential conflict of interest in relation to document and functional access.
 
 FIRST Schema
Purpose-built, fully relational database including table, field and trigger definition.

FIRST Knowledge allows you to:

  • Record a knowledge profile of your organisation's people
  • Record relationships between people, practice areas, subject interests, clients and projects
  • Conduct topical searches to retrieve references to both resources and available expertise
  • Record advice, opinions and experience of users in relation to the application of resources
  • Develop dynamic online communities of practice
  • Restrict access to documents to individual users, practice areas, groups and clients
  • Scan for potential or real conflicts of interest
  • Link documents and comments authored by a user to their user records
  • Easily link websites, documents, images, applications and electronic services
  • Customise information products and services for specific individuals and groups of users, and
  • Build information and communication behavior profiles of individual and groups of users.

FIRST Request Management System (RMS)

FIRST RMS is a fully integrated web-based application designed to manage user requests.

FIRST RMS is easily installed as a standalone application or can be fully integrated with an existing FIRST LMS or FIRST KM implementation.

FIRST RMS allows users to log and track requests via a web browser. Requests are forwarded to the request centre that uses a purpose built web-based interface to manage the response process.

In some instances, the Request Centre may assign the request to a specific person or response provider to prepare the request response.

FIRST Web Statistics System (WSS)

The FIRST Web Statistics System is a highly configurable web analytics software solution that provides insightful and detailed web traffic and interface behaviour analysis on visitor activity on your web site

FIRST Web Statistics comprises the following software components:

FIRST Statistics Monitor
Java-based statistics monitoring application that redirects a url to a cached set of statistics monitoring conditions, appends java script to standard pages as part of the on-load event and queues data inserts from browser-side events.
 

FIRST Web Reports
Web-based reports for statistical analysis.
 
 FIRST Schema
Purpose built schema for recording discrete statistical data based on user authentication, pageviews and page element events.

The FIRST Web Statistics System assists your business to:

  • Make decisions based on customer behaviour
  • Collate traffic statistics as a form of direct feedback
  • Devise strategies informed by empirical data not guesswork
  • Learn what customers do and adjust content to meet their needs
  • Adjust strategies according to what works
  • Identify non-effective strategies and drop them
  • Identify training and promotion opportunities

FIRST Enterprise (WSS)

FIRST Enterprise is a fully integrated portal system scaleable as a central portal for an entire organisation or as a portal environment for specific groups, communities or functional areas.

FIRST Enterprise provides the framework for delivering a portalised information management solution by:

  • authenticating and profiling users (authenticated),
  • distinguishing particular roles and relationships with associated permissions to enable delivery of tailored information subsets (authorised), and
  • providing a range of tools to customise or personalise the interface to suit individual requirements (personalised)

FIRST Enterprise includes a range of content management, information publishing and collaboration tools via a single web interface as well as a range of prebundled portlets to support communication and workflow management within an organisation.

FIRST Enterprise can display and receive input in multiple languages as well as integrate with a range of system applications.

FIRST Enterprise utilises the open source Liferay Portal as its code base. Liferay Portal supports a wide range of industry standards and technologies.

FIRST Plug-in Applications

A number of optional, purpose built applications are available to plug-in to FIRST LMS, FIRST RMS and FIRST KM software systems.

FIRST Link Checker
FIRST Link Checker checks all FIRST database fields where links to electronic documents, web sites and linked network applications are defined, including notes fields.
 

 

FIRST Full Text Document Search
The FIRST Full-Text Document Search engine periodically indexes a defined document store containing electronic documents of various types. Searches of the index file return a result displaying the text searched within the context of the matching document content.
 

 

FIRST RSS (Really Simple Syndication)
FIRST RSS (Rich Site Summary or Really Simple Syndication) feed functionality publishes content from RSS feed services to FIRST LMS, RMS, KM and/or Enterprise web interfaces.
 

FIRST z39.50
The FIRST z39.50 gateway allows you to search any publicly available z39.50 database from the FIRST LMS, RMS, KM and/or Enterprise web interfaces. Any bibliographic records returned in a z39.50 search can be downloaded directly into FIRST from the web-based search result screen.
 

FIRST Web Reports
FIRST Web Reports allows end-users to generate formatted reports for records selected from the FIRST LMS OPAC, FIRST RMS and FIRST KM Web Desk applications.
 

FIRST Data Loader
FIRST Data Loader is a plug-in application designed to load or import data into the FIRST database from a range of external data sources, including z39.50 databases.
 

 

FIRST Batch Link Export
The FIRST Batch Link Export is a plug-in application designed to export full USMARC bibliographic data from a FIRST database to an export file. Exported files can then be sent to Kinetica for loading into the National Bibliographic Database via their Batch*Link process.
 

 

FIRST Integration Gateways
A suite of gateway applications designed to interface with external third party systems including document, financial and membership management systems.